Who processes my ticket purchase for a MyCheekyDate event?

All MyCheekyDate tickets are processed securely by Eventbrite. Eventbrite is the merchant of record for your purchase and handles billing, charges, and any eligible refunds in line with their policies. MyCheekyDate does not store or have access to your full card details.

What is your refund policy if I can no longer attend an event?

Because all ticket sales are processed by Eventbrite, any eligible refunds are handled under Eventbrite’s refund policy and the settings shown on the event listing. In most cases, we focus on flexible rescheduling and non-expiring credits, while Eventbrite remains the point of contact for refund requests and billing questions related to your original purchase.

Can I reschedule my MyCheekyDate ticket to another event?

Yes. Our approach is to be flexible and understanding whenever life happens. If you can no longer attend your booked event, you can typically be moved to a future date or receive a non-expiring event credit, subject to availability and reasonable notice. Exact reschedule options are outlined on our Refunds, Reschedules & Event Policies page and in your event confirmation.

What happens if MyCheekyDate postpones or cancels an event?

If an event is postponed or cannot proceed as planned, MyCheekyDate will offer guests alternative dates, locations, or credits, and the Eventbrite listing will be updated accordingly. For one-off cancelled events where a refund is applicable under Eventbrite’s policies, Eventbrite will manage any eligible refund to the original payment method as the merchant of record.

Do MyCheekyDate tickets or credits expire?

Event tickets are specific to the date and city selected at the time of purchase, but when we extend a offer a credit due to a reschedule or life circumstance, those credits are generally non-expiring and may be used toward a future MyCheekyDate event in the same city or an equivalent event, subject to availability and any terms noted in your confirmation.

Who should I contact about a refund, charge, or billing question?

For questions about the charge on your statement, refunds, or billing details, you should contact Eventbrite support directly, as they are the merchant of record and the holder of your payment details. For questions about event logistics, reschedules, or credits with us, you can reach MyCheekyDate via the contact information listed on our Policies and Transparency pages.

How do matches and Smart-Card results work after an event?

At most MyCheekyDate events, guests complete their preferences using our Smart-Card digital scorecard during or shortly after the event. Matches are then processed and typically sent by midnight or within a short, stated time frame. You will only be connected with other guests where there is a mutual yes, and contact details are shared in line with our privacy approach and event format.

What can I expect from a host-led MyCheekyDate event?

Our events are boutique and host-led rather than loud or gimmicky. A friendly host greets you, explains how the evening works, manages rounds and timing, and is available throughout the event for questions. We partner with vetted, low-key venues and aim for a relaxed atmosphere where conversation and chemistry can develop naturally in a series of short, guided mini-dates.

How does MyCheekyDate handle guest conduct and safety at events?

We have clear expectations around guest conduct and behavior, outlined across our Policies, Terms & Conditions, and Cheeky Promise. Our hosts are empowered to intervene if someone is making others uncomfortable, and we may remove guests or decline future attendance where necessary. We aim to curate kind, respectful, open-minded daters and to maintain a safe, welcoming environment at every event.

Where can I review all of MyCheekyDate’s policies in one place?

You can view our core policies and guest information on our Refunds, Reschedules & Event Policies page, our Refunds & Event Cancellations page, our general Policies & Guest Experience page, and our Transparency & Trust hub. Together, these outline how we work with Eventbrite, how reschedules and credits are handled, and what you can expect from us as a long-established speed dating company.

How does a typical MyCheekyDate speed dating event work?

Most MyCheekyDate evenings follow a simple, host-led format. You check in with the host on arrival, are shown where to sit or mingle, and then take part in a series of short one-on-one mini-dates. The host keeps time, announces when to rotate, and is on hand to answer questions throughout. After the event, you submit your preferences digitally using our Smart-Card, and we send any mutual matches within a stated time frame, often by midnight.

What happens when I arrive at the venue?

On arrival, you will be greeted by a MyCheekyDate host or team member who will check you in and confirm your event details. They will explain how the evening works, direct you to your seating area, and let you know when the first round will begin. If you have any questions about the format, timings, or Smart-Card, you can ask the host before the event starts.

How long are the mini-dates and how many people will I meet?

While timings can vary slightly by city and venue, most mini-dates last around five to seven minutes. Over the course of the event, you will typically meet a series of potential matches in your age range. The exact number depends on the event, city, and turnout, but the goal is always to offer a curated, comfortable number of quality conversations rather than a rushed or overwhelming experience.

How do I record my choices and get my matches after the event?

Instead of paper scorecards, we use a digital Smart-Card system. During or shortly after the event, you log your yes, no, or friend choices for each person you met. Once everyone has had a chance to submit, our system processes mutual matches and sends them to you, usually by midnight or within the clearly stated time frame. You only receive contact details where both guests have expressed a mutual yes.

Are the events really host-led, or am I on my own once I sit down?

MyCheekyDate events are deliberately host-led from start to finish. Your host greets you, explains the flow of the evening, keeps track of rounds and timing, and is available if you feel unsure, need a moment, or have a concern. We are not a loud microphone or whistle-based format; the host is there to quietly guide the room and keep things feeling relaxed and easy.

What kind of venues do you use for MyCheekyDate events?

We partner with vetted, low-key venues such as lounges, wine bars, hotel bars, and intimate restaurants that suit conversation rather than chaos. The aim is a chic but comfortable environment with seating arranged to support one-on-one chats. We avoid venues that are excessively loud, brightly lit, or crowded in ways that would make it difficult to hear or relax.

What should I wear to a MyCheekyDate event?

Most guests opt for smart-casual or slightly dressy attire—think date night, but comfortable. You do not need formal wear, but we encourage you to show up as the best, most confident version of yourself. Our focus is on kindness, connection, and conversation rather than strict dress codes, so choose something that helps you feel like you, just a touch elevated.

How do you handle gender balance and ratios at events?

We aim for a balanced event wherever possible and monitor sign-ups leading up to the evening. Like any live event, there can be last-minute changes due to illness, travel, or life happening, but our goal is always to provide a fair, enjoyable mix of guests in each group. Where appropriate, we may add extra time with certain matches, adjust rotations, or extend credits to keep things as fair and enjoyable as we can.

What if I arrive late or need to leave early?

If you are running late, we recommend contacting us or the venue where possible so the host knows to expect you. Depending on how late you arrive, the host may still be able to slot you into the remaining rounds. If you need to leave early, you may miss a portion of the rotations, but you can still use your Smart-Card to express interest in those you did meet. Any reschedule or credit options are outlined in our Refunds, Reschedules & Event Policies.

Do you offer LGBTQ+ or themed events, or is everything mixed?

We host a variety of event formats, including traditional opposite-gender matching events, LGBTQ+ events through our sister brand MyCheekyGayDate, and themed evenings in select cities. Availability varies by location and demand, and new formats are added over time. Your event listing will clearly state the type of event, matching style, and any theme so you can choose what feels right for you.

Is there anything I should do to prepare for my event?

We encourage you to arrive a little early, bring a warm and open mindset, and think of a few light conversation starters you enjoy. There is no need to script your evening, treat it like a job interview, or over-prepare. The most successful guests tend to be those who are kind, curious, and willing to have fun in the moment—trusting that real connection often comes from small, genuine interactions rather than pressure.

Are MyCheekyDate events real and legitimate?

Yes. MyCheekyDate hosts real, in-person events worldwide. All tickets are processed through Eventbrite, who acts as the merchant of record. We hold BBB accreditation, have 1,000+ verified reviews, and over 25,000 verified Eventbrite event listings.

Why don't you issue refunds directly?

Eventbrite handles all payments, receipts, and refunds as the merchant of record. Refunds can be requested through Eventbrite or through us for help initiating the process. When refunds are not possible, we offer flexible credits that never expire.

Why did fewer people show up to my event?

Attendance can vary due to unavoidable factors such as traffic or illness. We closely monitor ratios and attendance to ensure quality. If an event ends up unexpectedly imbalanced, we offer credits or upgrades for future events.

What about negative reviews I've seen online?

We encourage reading both positive and negative feedback. Most negative reviews relate to expectations such as ratios or noise levels, rather than safety or legitimacy. We are a verified Eventbrite organizer with thousands of verified events and reviews.

What if the venue is noisy or not ideal?

Noise levels can vary nightly. We work closely with venues and adjust seating or request changes as needed. If a venue impacts your experience, we offer a complimentary credit for a future event.

Is speed dating really an effective way to meet someone?

Speed dating allows genuine chemistry to surface quickly. Guests meet real, intentional daters—not bots or passive app users. Many relationships, engagements, and friendships have started at MyCheekyDate events.

What if I don't meet anyone I connect with?

We offer the Cheeky Promise: if your event wasn’t a match, email us and we’ll provide a credit for another event—no questions, no fuss, no forms.

Common Concerns & Honest Answers | MyCheekyDate

💛 Common Concerns & Honest Answers

A transparent, plain-spoken guide to the things people ask us most — from refunds to ratios to reschedules.

At MyCheekyDate (and our sister brands), we’ve hosted 25,000+ verified in-person events worldwide. With that many events, questions naturally come up — and we believe the best way to earn trust is to answer those questions directly, honestly, and without hiding behind corporate language.

This page is here to do exactly that.

Below are the most common concerns we see online, in reviews, and in support emails — paired with direct, honest answers from us.

💬 1. “Do you actually host real events? Are they legitimate?”

Yes. We host real, in-person, professionally run events in cities worldwide.

Every single ticket is processed by Eventbrite, who is also the merchant of record — meaning your payment, confirmation, customer protections, and refund processing are handled by a globally trusted platform.

We also hold:

BBB accreditation (B Rated)
1,000+ verified reviews across Trustpilot / BBB / Eventbrite
25,000+ verified Eventbrite listings
18+ years of operation, founded in the UK in 2007

If you ever want proof a listing is real, you can look up our organizer profile on Eventbrite — it will always show our verified history.

💬 2. “Why are some events rescheduled?”

Great question — and an important one.

Reschedules happen because we never want to run an unbalanced or low-attendance event. Ratios and room quality matter. If numbers are off or venue conditions aren’t up to our standards, we will always choose to adjust rather than run something subpar.

When this happens, we:

Email guests directly
Provide a 100% credit
Credits never expire
Guests can use credits at any future event, in any city
You can also switch to a different event immediately by emailing Support

We view reschedules as protecting the guest experience — not avoiding events.

💬 3. “Why don’t you offer automatic refunds?”

Because Eventbrite handles all payment processing, not us.

When you buy a ticket, the transaction takes place on their platform. They — not MyCheekyDate — manage refunds, reversals, disputes, and receipts.

That said, we never block a refund request. If you’d like a refund, you can request it directly through Eventbrite or ask us for help initiating it. Their approval process is based on timing and the specific ticket policy.

In cases where Eventbrite cannot issue a refund, we always offer:

Flexible credits
Credits that never expire
Complimentary upgrades if you’ve been inconvenienced
Priority seating for a future event

We’re not rigid — we’re reasonable.

💬 4. “Why did fewer people show up than expected?”

This can happen at any in-person event because humans are unpredictable:
traffic, illness, last-minute nerves, etc.

But here’s what we do guarantee:

We never oversell
We never intentionally skew ratios
We monitor registrations daily
We adjust seating or reschedule if needed
We provide complimentary credits if a group ends up unexpectedly imbalanced

Most events reach solid, healthy attendance. When one doesn’t, we make it right.

💬 5. “I read a negative review — should I be concerned?”

We encourage reading both positive and negative reviews. Transparency matters.

Here’s what to know:

We have 1,000+ verified reviews across multiple platforms
Negative reviews often stem from expectations (ratios, turnout, noise levels), not conduct or safety
When we make mistakes, we fix them — and often offer complimentary credits
In an industry where many companies are unverified, we are one of the only dating brands to operate entirely through Eventbrite’s trusted ticketing system

We don’t hide reviews — good or bad. We stand by our work and improve constantly.

💬 6. “What if the venue is too loud or not ideal?”

We host events in venues that are:

Centrally located
Easy to find
Atmospherically appropriate
Partnered with us long-term

But noise levels vary night to night. If a venue becomes too loud or disruptive, we:

Adjust table layouts
Request volume changes
Move groups to quieter sections
Offer a complimentary future event if a guest’s experience is impacted

We love our venues — but we also listen to guest feedback and review every location monthly.

💬 7. “Is this really the best way to meet someone?”

We genuinely believe so.

Speed dating works because:

Chemistry takes seconds, not hours
You meet 12–15 people in one night
No apps
No swiping
No endless messaging

Most importantly, these are real, in-person, intentional daters — not bots, scammers, or serial app collectors.

We’ve seen relationships, engagements, marriages, babies — and beautiful friendships — come from five-minute conversations.

In fact, that’s the magic of it.

💬 8. “What if I don’t meet anyone I click with?”

Then you’ve had an interesting night out — and we’ll still take care of you.

We offer the Cheeky Promise:
If your event wasn’t a fit, just email us and we’ll set you up with a credit for another event — no forms, no fuss.

You deserve a great experience, and we want you to have one.

💛 A Final Word

We know dating can be vulnerable. Putting yourself out there is brave, and you deserve a company that treats you with honesty, kindness, and transparency.

This page exists so you never have to wonder how we operate or what we stand for.

If you ever have a question, reach out:
📧 info@mycheekydate.com
We answer every message — personally.