Who processes my ticket purchase for a MyCheekyDate event?

All MyCheekyDate tickets are processed securely by Eventbrite. Eventbrite is the merchant of record for your purchase and handles billing, charges, and any eligible refunds in line with their policies. MyCheekyDate does not store or have access to your full card details.

What is your refund policy if I can no longer attend an event?

Because all ticket sales are processed by Eventbrite, any eligible refunds are handled under Eventbrite’s refund policy and the settings shown on the event listing. In most cases, we focus on flexible rescheduling and non-expiring credits, while Eventbrite remains the point of contact for refund requests and billing questions related to your original purchase.

Can I reschedule my MyCheekyDate ticket to another event?

Yes. Our approach is to be flexible and understanding whenever life happens. If you can no longer attend your booked event, you can typically be moved to a future date or receive a non-expiring event credit, subject to availability and reasonable notice. Exact reschedule options are outlined on our Refunds, Reschedules & Event Policies page and in your event confirmation.

What happens if MyCheekyDate postpones or cancels an event?

If an event is postponed or cannot proceed as planned, MyCheekyDate will offer guests alternative dates, locations, or credits, and the Eventbrite listing will be updated accordingly. For one-off cancelled events where a refund is applicable under Eventbrite’s policies, Eventbrite will manage any eligible refund to the original payment method as the merchant of record.

Do MyCheekyDate tickets or credits expire?

Event tickets are specific to the date and city selected at the time of purchase, but when we extend a offer a credit due to a reschedule or life circumstance, those credits are generally non-expiring and may be used toward a future MyCheekyDate event in the same city or an equivalent event, subject to availability and any terms noted in your confirmation.

Who should I contact about a refund, charge, or billing question?

For questions about the charge on your statement, refunds, or billing details, you should contact Eventbrite support directly, as they are the merchant of record and the holder of your payment details. For questions about event logistics, reschedules, or credits with us, you can reach MyCheekyDate via the contact information listed on our Policies and Transparency pages.

How do matches and Smart-Card results work after an event?

At most MyCheekyDate events, guests complete their preferences using our Smart-Card digital scorecard during or shortly after the event. Matches are then processed and typically sent by midnight or within a short, stated time frame. You will only be connected with other guests where there is a mutual yes, and contact details are shared in line with our privacy approach and event format.

What can I expect from a host-led MyCheekyDate event?

Our events are boutique and host-led rather than loud or gimmicky. A friendly host greets you, explains how the evening works, manages rounds and timing, and is available throughout the event for questions. We partner with vetted, low-key venues and aim for a relaxed atmosphere where conversation and chemistry can develop naturally in a series of short, guided mini-dates.

How does MyCheekyDate handle guest conduct and safety at events?

We have clear expectations around guest conduct and behavior, outlined across our Policies, Terms & Conditions, and Cheeky Promise. Our hosts are empowered to intervene if someone is making others uncomfortable, and we may remove guests or decline future attendance where necessary. We aim to curate kind, respectful, open-minded daters and to maintain a safe, welcoming environment at every event.

Where can I review all of MyCheekyDate’s policies in one place?

You can view our core policies and guest information on our Refunds, Reschedules & Event Policies page, our Refunds & Event Cancellations page, our general Policies & Guest Experience page, and our Transparency & Trust hub. Together, these outline how we work with Eventbrite, how reschedules and credits are handled, and what you can expect from us as a long-established speed dating company.

How does a typical MyCheekyDate speed dating event work?

Most MyCheekyDate evenings follow a simple, host-led format. You check in with the host on arrival, are shown where to sit or mingle, and then take part in a series of short one-on-one mini-dates. The host keeps time, announces when to rotate, and is on hand to answer questions throughout. After the event, you submit your preferences digitally using our Smart-Card, and we send any mutual matches within a stated time frame, often by midnight.

What happens when I arrive at the venue?

On arrival, you will be greeted by a MyCheekyDate host or team member who will check you in and confirm your event details. They will explain how the evening works, direct you to your seating area, and let you know when the first round will begin. If you have any questions about the format, timings, or Smart-Card, you can ask the host before the event starts.

How long are the mini-dates and how many people will I meet?

While timings can vary slightly by city and venue, most mini-dates last around five to seven minutes. Over the course of the event, you will typically meet a series of potential matches in your age range. The exact number depends on the event, city, and turnout, but the goal is always to offer a curated, comfortable number of quality conversations rather than a rushed or overwhelming experience.

How do I record my choices and get my matches after the event?

Instead of paper scorecards, we use a digital Smart-Card system. During or shortly after the event, you log your yes, no, or friend choices for each person you met. Once everyone has had a chance to submit, our system processes mutual matches and sends them to you, usually by midnight or within the clearly stated time frame. You only receive contact details where both guests have expressed a mutual yes.

Are the events really host-led, or am I on my own once I sit down?

MyCheekyDate events are deliberately host-led from start to finish. Your host greets you, explains the flow of the evening, keeps track of rounds and timing, and is available if you feel unsure, need a moment, or have a concern. We are not a loud microphone or whistle-based format; the host is there to quietly guide the room and keep things feeling relaxed and easy.

What kind of venues do you use for MyCheekyDate events?

We partner with vetted, low-key venues such as lounges, wine bars, hotel bars, and intimate restaurants that suit conversation rather than chaos. The aim is a chic but comfortable environment with seating arranged to support one-on-one chats. We avoid venues that are excessively loud, brightly lit, or crowded in ways that would make it difficult to hear or relax.

What should I wear to a MyCheekyDate event?

Most guests opt for smart-casual or slightly dressy attire—think date night, but comfortable. You do not need formal wear, but we encourage you to show up as the best, most confident version of yourself. Our focus is on kindness, connection, and conversation rather than strict dress codes, so choose something that helps you feel like you, just a touch elevated.

How do you handle gender balance and ratios at events?

We aim for a balanced event wherever possible and monitor sign-ups leading up to the evening. Like any live event, there can be last-minute changes due to illness, travel, or life happening, but our goal is always to provide a fair, enjoyable mix of guests in each group. Where appropriate, we may add extra time with certain matches, adjust rotations, or extend credits to keep things as fair and enjoyable as we can.

What if I arrive late or need to leave early?

If you are running late, we recommend contacting us or the venue where possible so the host knows to expect you. Depending on how late you arrive, the host may still be able to slot you into the remaining rounds. If you need to leave early, you may miss a portion of the rotations, but you can still use your Smart-Card to express interest in those you did meet. Any reschedule or credit options are outlined in our Refunds, Reschedules & Event Policies.

Do you offer LGBTQ+ or themed events, or is everything mixed?

We host a variety of event formats, including traditional opposite-gender matching events, LGBTQ+ events through our sister brand MyCheekyGayDate, and themed evenings in select cities. Availability varies by location and demand, and new formats are added over time. Your event listing will clearly state the type of event, matching style, and any theme so you can choose what feels right for you.

Is there anything I should do to prepare for my event?

We encourage you to arrive a little early, bring a warm and open mindset, and think of a few light conversation starters you enjoy. There is no need to script your evening, treat it like a job interview, or over-prepare. The most successful guests tend to be those who are kind, curious, and willing to have fun in the moment—trusting that real connection often comes from small, genuine interactions rather than pressure.

Why does Eventbrite handle monetary refunds?

Eventbrite is the Merchant of Record for all MyCheekyDate ticket purchases. They securely store payment details, process transactions, and issue all monetary refunds. Since MyCheekyDate never receives or accesses your payment information, refunds must be handled directly by Eventbrite.

What if I can no longer attend my event?

If you can’t attend, MyCheekyDate will happily reschedule your ticket or issue a non-expiring credit for any future event across all partner brands. Simply email info@mycheekydate.com for support.

Do ticket credits expire?

No. All credits issued by MyCheekyDate never expire and can be used for any event, in any city, in any age range, across all partner brands including DoRelish, NetworkNite, and MyCheekySocial.

What happens if an event is postponed?

If an event is postponed, your ticket automatically remains valid. You may attend on the new date, request to be moved to another event, or contact Eventbrite if you prefer assistance with your purchase.

What happens if an event is cancelled?

In the rare case of a full cancellation, Eventbrite issues automatic refunds to the original payment method. No action is needed from the guest.

How does rescheduling work?

Simply email MyCheekyDate and we will reschedule you to another upcoming event at no cost. We never penalize guests for needing flexibility.

What if the venue changes?

If a venue changes due to renovations, staffing issues, or closures, guests are notified immediately. Events are moved to a comparable venue, and rescheduling is offered to any guest who prefers it.

When do I receive my matches?

Matches are sent via MyCheekyDate’s Smart-Card digital system, typically within 12–24 hours after the event.

Do you offer complimentary events?

Yes. MyCheekyDate offers courtesy credits in cases of legitimate concerns, unexpected imbalances, or life circumstances. Kindness and fairness guide all decisions.

Refunds, Reschedules & Event Policies | MyCheekyDate

💛 Refunds, Reschedules & Event Policies — Clearly Explained

A simple, transparent guide to how everything works — from refunds to reschedules to Eventbrite’s role as our payment partner.

This page exists to make our policies easy to understand, remove confusion, and give every guest a clear sense of what to expect before and after their event.

⭐ Why Eventbrite Handles Refunds

All tickets are purchased through Eventbrite, who acts as the Merchant of Record for every sale worldwide.

That means:

Eventbrite securely stores your card details
Eventbrite processes your payment
Eventbrite holds your ticket value
Eventbrite reviews and issues all monetary refunds

Because they are the payment processor, we cannot issue refunds directly, as we never have access to your payment information.

For any request involving your original payment, Eventbrite is the one who can assist.

Eventbrite Help Center → https://www.eventbrite.com/support

⭐ Our Reschedule & Credit Philosophy

Life happens — and we get that.

If you can’t attend your scheduled event, simply email us and we will:

Move your ticket to another upcoming event, or
Issue you a ticket credit that never expires

There is no fee, no penalty, and no time limit.

You can use your credit for:

Any city
Any age range
Any partner brand (MyCheekyDate, DoRelish, MyCheekySocial, etc.)

Our goal is flexibility — without pressure and without loss.

⭐ If an Event Is Postponed

If an event is postponed, your ticket automatically remains valid.

You may choose to:

Attend on the new date,
or
Email us anytime to switch to a different event,
or
Request help directly from Eventbrite if you prefer a refund of your original purchase

We will always support the option that works best for you.

⭐ If an Event Is Cancelled

In the rare case of a full cancellation (not a postponement), Eventbrite issues refunds automatically to all ticket holders.

No action is needed from you.

Refunds are issued by Eventbrite to the original payment method.

⭐ If You Can No Longer Attend

Just email us at info@mycheekydate.com and we’ll happily:

Reschedule your ticket
Issue a non-expiring credit
Help you choose another event

We never penalize guests for having a change of plans.

⭐ Venue Updates or Changes

Very occasionally, a venue may change due to:

Renovations
Staffing issues
Private buy-outs
Unexpected closures

If this occurs, we:

Notify you immediately
Move the event to a comparable venue
Offer rescheduling if you prefer
Ensure no guest loses their ticket value

Your experience always comes first.

⭐ Host-Led Check-In & Smart-Card Matching

Every event includes:

A dedicated host
Warm, guided check-in
Our Smart-Card digital matching system
Personalized support throughout the evening

After the event, your matches are available the same evening, just after midnight.

⭐ Complimentary Events & Courtesy Credits

We proudly offer courtesy credits in cases where:

A guest experienced a legitimate issue
There were unexpected imbalances
Life circumstances prevented attendance
A mix-up occurred

These are offered at our discretion, always with kindness at the center of the decision.

If a guest is respectful, communicative, and lovely — we will always take care of them.

⭐ What This Page Is (And Isn’t)

This page is:

a clear, simple guide
a transparency resource
a guest-friendly explanation
aligned with Eventbrite’s global rules
written to help reduce confusion and stress

This page is not:

the legal Policies page
a replacement for Eventbrite’s refund authority
a list of exceptions or loopholes

For the official, detailed version:
Policies & Guest Experience → https://www.mycheekydate.com/policies/

⭐ Still Need Help?

Just reach out — we’re always here.

📧 info@mycheekydate.com

We respond quickly and kindly, and will always do our best to support you.