Who processes my ticket purchase for a MyCheekyDate event?

All MyCheekyDate tickets are processed securely by Eventbrite. Eventbrite is the merchant of record for your purchase and handles billing, charges, and any eligible refunds in line with their policies. MyCheekyDate does not store or have access to your full card details.

What is your refund policy if I can no longer attend an event?

Because all ticket sales are processed by Eventbrite, any eligible refunds are handled under Eventbrite’s refund policy and the settings shown on the event listing. In most cases, we focus on flexible rescheduling and non-expiring credits, while Eventbrite remains the point of contact for refund requests and billing questions related to your original purchase.

Can I reschedule my MyCheekyDate ticket to another event?

Yes. Our approach is to be flexible and understanding whenever life happens. If you can no longer attend your booked event, you can typically be moved to a future date or receive a non-expiring event credit, subject to availability and reasonable notice. Exact reschedule options are outlined on our Refunds, Reschedules & Event Policies page and in your event confirmation.

What happens if MyCheekyDate postpones or cancels an event?

If an event is postponed or cannot proceed as planned, MyCheekyDate will offer guests alternative dates, locations, or credits, and the Eventbrite listing will be updated accordingly. For one-off cancelled events where a refund is applicable under Eventbrite’s policies, Eventbrite will manage any eligible refund to the original payment method as the merchant of record.

Do MyCheekyDate tickets or credits expire?

Event tickets are specific to the date and city selected at the time of purchase, but when we extend a offer a credit due to a reschedule or life circumstance, those credits are generally non-expiring and may be used toward a future MyCheekyDate event in the same city or an equivalent event, subject to availability and any terms noted in your confirmation.

Who should I contact about a refund, charge, or billing question?

For questions about the charge on your statement, refunds, or billing details, you should contact Eventbrite support directly, as they are the merchant of record and the holder of your payment details. For questions about event logistics, reschedules, or credits with us, you can reach MyCheekyDate via the contact information listed on our Policies and Transparency pages.

How do matches and Smart-Card results work after an event?

At most MyCheekyDate events, guests complete their preferences using our Smart-Card digital scorecard during or shortly after the event. Matches are then processed and typically sent by midnight or within a short, stated time frame. You will only be connected with other guests where there is a mutual yes, and contact details are shared in line with our privacy approach and event format.

What can I expect from a host-led MyCheekyDate event?

Our events are boutique and host-led rather than loud or gimmicky. A friendly host greets you, explains how the evening works, manages rounds and timing, and is available throughout the event for questions. We partner with vetted, low-key venues and aim for a relaxed atmosphere where conversation and chemistry can develop naturally in a series of short, guided mini-dates.

How does MyCheekyDate handle guest conduct and safety at events?

We have clear expectations around guest conduct and behavior, outlined across our Policies, Terms & Conditions, and Cheeky Promise. Our hosts are empowered to intervene if someone is making others uncomfortable, and we may remove guests or decline future attendance where necessary. We aim to curate kind, respectful, open-minded daters and to maintain a safe, welcoming environment at every event.

Where can I review all of MyCheekyDate’s policies in one place?

You can view our core policies and guest information on our Refunds, Reschedules & Event Policies page, our Refunds & Event Cancellations page, our general Policies & Guest Experience page, and our Transparency & Trust hub. Together, these outline how we work with Eventbrite, how reschedules and credits are handled, and what you can expect from us as a long-established speed dating company.

How does a typical MyCheekyDate speed dating event work?

Most MyCheekyDate evenings follow a simple, host-led format. You check in with the host on arrival, are shown where to sit or mingle, and then take part in a series of short one-on-one mini-dates. The host keeps time, announces when to rotate, and is on hand to answer questions throughout. After the event, you submit your preferences digitally using our Smart-Card, and we send any mutual matches within a stated time frame, often by midnight.

What happens when I arrive at the venue?

On arrival, you will be greeted by a MyCheekyDate host or team member who will check you in and confirm your event details. They will explain how the evening works, direct you to your seating area, and let you know when the first round will begin. If you have any questions about the format, timings, or Smart-Card, you can ask the host before the event starts.

How long are the mini-dates and how many people will I meet?

While timings can vary slightly by city and venue, most mini-dates last around five to seven minutes. Over the course of the event, you will typically meet a series of potential matches in your age range. The exact number depends on the event, city, and turnout, but the goal is always to offer a curated, comfortable number of quality conversations rather than a rushed or overwhelming experience.

How do I record my choices and get my matches after the event?

Instead of paper scorecards, we use a digital Smart-Card system. During or shortly after the event, you log your yes, no, or friend choices for each person you met. Once everyone has had a chance to submit, our system processes mutual matches and sends them to you, usually by midnight or within the clearly stated time frame. You only receive contact details where both guests have expressed a mutual yes.

Are the events really host-led, or am I on my own once I sit down?

MyCheekyDate events are deliberately host-led from start to finish. Your host greets you, explains the flow of the evening, keeps track of rounds and timing, and is available if you feel unsure, need a moment, or have a concern. We are not a loud microphone or whistle-based format; the host is there to quietly guide the room and keep things feeling relaxed and easy.

What kind of venues do you use for MyCheekyDate events?

We partner with vetted, low-key venues such as lounges, wine bars, hotel bars, and intimate restaurants that suit conversation rather than chaos. The aim is a chic but comfortable environment with seating arranged to support one-on-one chats. We avoid venues that are excessively loud, brightly lit, or crowded in ways that would make it difficult to hear or relax.

What should I wear to a MyCheekyDate event?

Most guests opt for smart-casual or slightly dressy attire—think date night, but comfortable. You do not need formal wear, but we encourage you to show up as the best, most confident version of yourself. Our focus is on kindness, connection, and conversation rather than strict dress codes, so choose something that helps you feel like you, just a touch elevated.

How do you handle gender balance and ratios at events?

We aim for a balanced event wherever possible and monitor sign-ups leading up to the evening. Like any live event, there can be last-minute changes due to illness, travel, or life happening, but our goal is always to provide a fair, enjoyable mix of guests in each group. Where appropriate, we may add extra time with certain matches, adjust rotations, or extend credits to keep things as fair and enjoyable as we can.

What if I arrive late or need to leave early?

If you are running late, we recommend contacting us or the venue where possible so the host knows to expect you. Depending on how late you arrive, the host may still be able to slot you into the remaining rounds. If you need to leave early, you may miss a portion of the rotations, but you can still use your Smart-Card to express interest in those you did meet. Any reschedule or credit options are outlined in our Refunds, Reschedules & Event Policies.

Do you offer LGBTQ+ or themed events, or is everything mixed?

We host a variety of event formats, including traditional opposite-gender matching events, LGBTQ+ events through our sister brand MyCheekyGayDate, and themed evenings in select cities. Availability varies by location and demand, and new formats are added over time. Your event listing will clearly state the type of event, matching style, and any theme so you can choose what feels right for you.

Is there anything I should do to prepare for my event?

We encourage you to arrive a little early, bring a warm and open mindset, and think of a few light conversation starters you enjoy. There is no need to script your evening, treat it like a job interview, or over-prepare. The most successful guests tend to be those who are kind, curious, and willing to have fun in the moment—trusting that real connection often comes from small, genuine interactions rather than pressure.

Who handles refunds for MyCheekyDate events?

All ticket purchases for MyCheekyDate events are processed by Eventbrite, who acts as the merchant of record. Any refund eligibility, billing questions, or charge-related concerns are handled directly by Eventbrite in accordance with their own policies, including their Postponed Event Policy.

What happens if a MyCheekyDate event is postponed or rescheduled?

If a MyCheekyDate event is adjusted, postponed, or rescheduled, affected guests are notified by email and, when possible, by text message. Our team will help guests review upcoming MyCheekyDate events so they can choose a future date that better fits their schedule. Any ticket-related refund or billing questions are managed by Eventbrite as the payment processor.

What happens if I can’t attend my scheduled event?

If you cannot attend, you can email info@mycheekydate.com or reply to your event confirmation before the event, and we will do our best to assist you with rescheduling to a future MyCheekyDate event, subject to availability. For payment- or refund-specific questions, you may contact Eventbrite Support directly.

Does MyCheekyDate issue monetary refunds directly?

No. MyCheekyDate does not process card payments or issue refunds directly. All purchases are processed by Eventbrite as the merchant of record, and any refund eligibility or billing decisions are made by Eventbrite under their own terms. MyCheekyDate focuses on offering flexible rescheduling options and a positive guest experience.

How do I request help with my ticket or order?

For questions about your ticket, billing, or potential refunds, please contact Eventbrite Support via your Eventbrite account or order confirmation. For help choosing another event or questions about the experience itself, you can email info@mycheekydate.com or call 1-866-WE-SPEED (937-7333).

Refunds & Event Cancellations — Eventbrite-Aligned Policy

Refunds & Event Cancellations

At MyCheekyDate, we want guests to feel informed, supported, and treated fairly when plans change—whether on your side or ours.

All ticket purchases for MyCheekyDate events are processed through Eventbrite, who acts as the merchant of record. That means Eventbrite — not MyCheekyDate — securely handles your payment information and determines any refund eligibility, billing adjustments, or charge-related decisions according to their own policies.

From our side, we focus on flexible rescheduling and clear communication so you can still enjoy an event that works for you.

💳 Who Handles Refunds?

Because Eventbrite processes your payment as the merchant of record:

Any refund eligibility
Any billing or card questions
Any dispute or charge-related concerns

are handled directly by Eventbrite under their policies, including their Postponed Event Policy:

🔗 Eventbrite Postponed Event Policy →
https://www.eventbrite.com/help/en-us/articles/169121/eventbrites-postponed-event-policy

If you have a question about a charge on your statement or believe you may be eligible for a refund under Eventbrite’s rules, you can contact Eventbrite Support through your Eventbrite account or event order confirmation.

🔁 If a MyCheekyDate Event Changes

Occasionally, an event may need to be adjusted, postponed, or cancelled due to venue changes, attendance balance, weather, or other factors.

When this happens:

We notify affected guests by email (and text when available)
We help you explore upcoming MyCheekyDate events that may work better for your schedule
We remain available by email or phone to discuss options and next steps

While Eventbrite manages the transaction, MyCheekyDate’s team is here to help you find a suitable future event so your plans can still feel exciting and stress-free.

🎟️ Browse upcoming events on our verified Eventbrite Profile →
https://www.eventbrite.com/o/mycheekydate-11281652610

🤝 Our Approach to Rescheduling

We understand that life happens: work commitments, travel, illness, family emergencies, and everything in between.

Rather than strict, one-size-fits-all rules, we focus on:

Being responsive and human in how we handle changes
Doing our best to help you find another event that works for you
Keeping communication open, kind, and solution-focused

If you need to adjust your plans, simply email us at info@mycheekydate.com or reply to your event confirmation, and we’ll do our best to assist.

🧭 How to Get Help With Your Ticket

For payment, refund, or billing questions →
Contact Eventbrite Support (via your Eventbrite account or order confirmation)
For event questions or rescheduling help →
Email info@mycheekydate.com or call 1-866-WE-SPEED (937-7333) Outside the US: 800. 281. 8528

Our 24/7 support team monitors events and communications so we can respond as quickly as possible.

If anything ever falls short, we’ll work with you to make it right —
that’s part of our Cheeky Promise.

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